What is the difference between FOB, CIF and C&F (CFR) prices?

FOB (Free on Board) price is the cost of a vehicle without any additional expenses, like insurance or freight. It is the most commonly displayed price.
C&F (Cost and Freight) price, also known as CFR, is the cost of the vehicle plus freight.
CIF (Cost Insurance and Freight) price is the cost of the vehicle plus insurance and freight.
*All vehicles on aajapancars.com are listed by FOB price. Once yousend an inquiry you will be asked to select its port of discharge.

Can I request vehicles not listed in your stock?

Yes, you can! With access to every car auction in Japan, we can certainly find the vehicle that fits your specifications. More than 80,000 vehicles are on auction every week.

What does “Reserved” mean?

Our in-stock vehicles can have 3 different statuses: Available, Reserved or Sold (already sold but still in stock list). A vehicle is reserved when a customer has booked the car but has not yet paid. If a customer does not pay within 3 days of making a reservation, the vehicle will become available again.

Can I see the vehicles physically?

Yes, if you are in Japan, you can physically inspect your vehicle. We would be happy to meet with you. Please do not hesitate to contact us.

Do you provide spare keys?

Availability of spare keys depends on whether or not the vehicle’s previous owner provided them at time of auction. If you cannot find them in the vehicle’s glove compartment, then they have not been provided. Unfortunately, we aren’t able to help with spare keys. However, you can always contact a local professional to make spare keys after receiving your vehicle.

Why do some stocks don’t have pictures?

Some auction houses don’t allow us to use their pictures. We have to wait until the vehicles are in our yard for our staff to take pictures of them. It usually takes 2-3 days for these pictures to be taken, but the pictures will always be uploaded.

What is a proforma invoice?

A proforma invoice is an estimated invoice, or quote, issued by AK Japan. This document contains the type and quantity of each vehicle ordered, their value, and other information such as insurance and transportation costs. After receiving this document, you will need to pay the price quoted on this invoice so shipment procedure can start.

What form of payment do you accept?

AK Japan accepts payment through bank transfer, Paypal and Credit Card.

How soon should I make a payment for the vehicle I reserved?

Please process payment for your vehicle within 3 business days after reserving it. The payment needs to appear in our bank account before the shipment process can begin.

What currencies do you accept?

We accept US Dollars or Japanese Yen. We have several bank accounts available, when selecting a bank account for payment, please make sure you select the one that can process the currency you want to pay with.

Can I cancel an order after it has been shipped?

Because the vehicle is already paid in full, we don’t accept cancellations. This means we won’t refund any payment that has already been posted.

How long does it take for aa japan to receive my payment?

If you paid via bank transfer, it will take us approximately 3 business days to receive it. Once we confirm that your payment has been received, we will start the shipment process for your vehicle.

Who will pay the bank transfer fees?

Bank transfer fees are paid by the buyer. AK Japan isn’t responsible for it.

What information is needed to start the shipping process?

• Consignee name – name of importer legally allowed to receive the vehicle.
• Notify party – name and contact details of the person who should be notified of the arrival of the cargo, and could be the actual buyer or receiver of the vehicle, clearing and forwarding agent, or dealer.
• DHL address – is the address where all documents (B/L, Export Certificate and Inspection Certificate) will be sent.

Are pre-export inspections required?

Some countries require it, some don’t. For information on the current regulations of a certain country, please refer to the local customs office.

How long does it takes for the shipping vessel to reach the port of discharge?

We always do our best to find the fastest shipping vessel available. The following time estimates are based on our past experience:

• East Africa: 3-4 weeks
• West Africa: 5-6 weeks
• South America: 4-5 weeks
• Southeast Asia: 1-2 weeks
• Australia: 2-3 weeks
• Indian subcontinent and Persian Gulf: 2-3 weeks
• Caribbean Islands, 5 weeks

Please note that AK Japan cannot guarantee any maximum duration of shipping. The shipping company holds sole responsibility for how long the journey will be.

How can I get information regarding my shipping?

AK Japan has an innovative tool on its website: “My Purchases”. Use My Purchases, to follow all steps of an order, from initial inquiry to completion. You can check on the status of a transaction (inquiry, waiting for payment, waiting for information, in preparation, shipping or completed), see shipping information (ETD, ETA, port of departure, port of discharge), pass on information to your sales consultant and download a copy of all related documents (proforma invoice, B/L, inspection certificate and export certificate).

Is there possibilities that the shipping schedule will change?

Yes. Some changes may occur in the shipping schedule as decided by the shipping company for various reasons. These may include weather issues, technical issues, etc., all of which are beyond AK Japan’s control.

Why is the shipping vessel’s eta blank?

Sometimes a shipping company may plan a journey without yet having decided an ETA. In such situations, we will inform you of the ETA as soon as we receive this information from the shipping company.

What is the DHL delivery address?

DHL Delivery Address – is the address where AK Japan will send you all documents related to your vehicle, including the bill of lading, inspection certificatie, and export certificate.

What are the consignee and the notify party?

• Consignee name – name of importer legally allowed to receive the vehicle.
• Notify party – name and contact details of the person who should be notified of the arrival of the cargo, and could be the actual buyer or receiver of the vehicle, clearing and forwarding agent, or dealer.

These two information and the DHL address are necessary in order to import a vehicle. A shipping company cannot issue a bill of lading (B/L) without both a consignee and notify party.

What documents will I receive from AA japan?

During the shipping process, AK Japan will send you the following documents in one envelope:

• Bill of lading (B/L) – which details shipment of merchandise. This is necessary for you to take possession of the vehicle;
• Export certificate – which certifies that the vehicle is no longer registered in Japan;
• Inspection certificate – (if required by your country) which certifies that the vehicle is road worthy

AK Japan will receive these 3 documents at different times. As soon as we receive an individual document, we will upload a copy to your account (My Purchases). If you want, we can also send a digital copy through Viber, WhatsApp, Messenger, or any mobile messaging platform. When all three documents are complete, AA Japan will send it in a single package via DHL.

Can I verify documents before you send them?

Yes, of course. You can access any documents relating to your vehicle via Account/My Purchases as soon as they become available. You can easily consult and verify them ahead of their DHL delivery. Please make it a habit to verify the documents being sent you.